Terms and Conditions

 

Please read all terms and conditions before booking

Payment Information

For Tofino Retreats

All Tofino bookings require non-refundable $300 deposit to reserve your space. Payment is accepted via cheque or electronic money transfer. The full retreat payment will be due 60 days prior to your arrival without exceptions. Payment instructions will be provided at the time of reservation.

For Other Retreats (Overseas)

Bookings for overseas trips will require a non-refundable deposit to reserve your space. The specific amount is custom to each trip. Please review the trip details for the exact deposit amount. The full retreat payment will be due 60 days prior to your arrival without exceptions. Payment instructions will be provided at the time of reservation.

Cancellation Policy

For Tofino Retreats, Overseas Retreats in partnership with Dryft Watersports and Photography Workshops

All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.

  • Cancellations received 185 days (or more) of departure will incur a penalty of 10% per person.

  • Cancellations received within 154 days of departure will incur a penalty of 25% per person.

  • Cancellations received within 123 days of departure will incur a penalty of 50% per person.

  • Cancellations received within 92 days of departure will incur a penalty of 100% per person.

  • Unused features are non-refundable. No shows forfeit entire payment.

  • Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip and fully refund affected customers although Noorish Tofino Retreats Ltd. will make every effort to maintain the normal operation.

·       There is 6% handling fee add-on to the above penalties.

Refund Procedure

Customers requesting a refund are required to email their formal letters with a detail explanation to:

Noorish Tofino Retreats Ltd. at hello@noorishtofino.com

Tel: 604-783-3820

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail or fax fail to reach us.

If you are concerned about a possible cancellation or other unexpected occurrences, please purchase travel cancellation policy for your best protection.

Right to Cancel and Postpone

Noorish Tofino Retreats Ltd. retains the right to cancel and/or postpone any retreat due to inability to meet the minimum number of guests per retreat. Noorish Tofino Retreats Ltd. retains the right to cancel and/or postpone the retreat due to natural disasters which may include: earthquakes, tsunamis, forest fires, flooding, extreme rain and snow storms and other unforeseen conditions that may create a dangerous environment for guests, for either travel to and from retreat destination or at the retreat destination. Noorish Tofino Retreats Ltd. retains the right to cancel and/or postpone the retreat due to political instability, terrorist threats or any other situation that would be deemed unsafe and cause potential harm to guests. 

In the case of a cancellation by Noorish Tofino Retreats Ltd., guests will receive a refund in full. In the case where postponement is possible, Noorish Tofino Retreats Ltd. will apply the credit towards a future retreat date as agreed upon with the guest.

What is Included in the Retreat Cost and  What is Not Included

Retreat costs will cover what is included under each specific retreat and the items accordingly. Retreat costs do NOT cover guest's cost of transportation for Tofino location; any airfare and ferry costs associated; any car or bicycle rental. Any additional meals, snacks and beverages purchased by the guest are not included. Alcohol beverages are not included.

Insurance Coverage

You may wish to look into purchasing travel insurance for cancellation, delays and medical coverage. 

Liability Waiver

All guests must sign a Liability Waiver prior to arrival and submit it to Noorish Tofino Retreats Ltd.. Noorish Tofino Retreats Ltd. is not liable for any injury, accident, loss, damage, delay or changes that may occur through any persons or companies engaged in the services offered. Noorish Tofino Retreat Ltd. reserves the right to change any itinerary, activity, or service at any point without penalty.

Guest Information Form

All guests must complete and submit an information form providing dietary preferences, allergy information, previous water (swim and surf) experiences and if they have any personal injuries or illness that need special consideration for planned activities.

Smoking, Drugs and Alcohol

As Noorish Tofino Retreats Ltd. is a sanctuary for health and wellness, smoking of any kind of strictly prohibited in the home and on the private property. Drug use will not be tolerated and guests who do not abide will be asked to stop or leave immediately. Alcoholic beverages are not included in the price of the retreat so guests who wish to enjoy responsibly are welcome to bring their own. Noorish Tofino Retreats Ltd. does not endorse participating in any planned retreat activities under the influence of drugs or alcohol.